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November 2012

What is the value of customer loyalty?

I've had some bad experiences recently with companies to whom I had felt strong loyalty, and I'm left wondering whether the much quoted figures about the cost of retaining a customer versus the cost of winning one, have been forgotten, or have changed in the new economy.

Don’t SharePoint while Walking

Mike Harmon at Harmon.ie drew my attention to a fun video they've put together: Don't SharePoint while walking. Nicely done.

A trainspotter's guide to SDN

A trainspotter’s guide to SDN

I've been commenting on the rise of SDN for a few months now but I'm well aware how few people have got their heads around the concept so I thought it was time I came up with an analogy and then did my usual trick of flogging it to death.