Troubleshooting

Gotchas

• You need to open ports 32896, 32897 to access the Reptor Virtual Appliance
• Do not run the Reptor Virtual Appliance and Reptor Client on the same physical host
• You need to open port 32900 to access the Reptor Enterprise Manager

Disk Space

The default Reptor Virtual Appliance ships with 1GB of disk space. In many deployments this will be insufficient and if the full disk capacity is reached, this will interfere with the operation of the appliance. To resolve this, users can add more disk space.

To determine if your Reptor Virtual Appliance is low on disk space :

• Login to the appliance either from the VMware console or using ssh
• Run the command:

  df /

If the “Use%” column is over 90% then you should add more disk space.

Adding disk space to the Reptor Virtual Appliance

In VMware Server

• Stop (virtually power down) the appliance
• In the VMware Server Console “Inventory” pane, right click the appliance’s name and select “Settings…”
• On the “Virtual Machine Settings” popup press the “Add” button
• On the “Hardware Type” dialog select “Hard Disk”
• On the “Select a Disk” dialog select “Create a new virtual disk”
• On the “Select a Disk Type” dialog select “SCSI”
• On the “Special Disk Capacity” dialog select the amount of disk space you wish to add and check the “Allocate all disk space now” checkbox.
• On the “Specify Disk File” dialog give your new disk a name, e.g. “Disk2.vmdk”, and click “Finish”

There will now be a delay while VMware allocates the new disk space, once this is complete :

• Start (virtually power up) the appliance
• Login to the appliance, either on the VMware console or using ssh
• Type the command:

  add-new-disks

The added disk space should now be available to be used.

In VMware ESX Server

• Stop (virtually power down) the appliance
• In the VMware Server Console “Inventory” pane, right click the appliance’s name and select “Edit Settings…”
• On the “Virtual Machine Properties” popup press the “Add” button
• On the “Select Device Type” dialog select “Hard Disk”
• On the “Select a Disk” dialog select “Create a new virtual disk”
• On the “Special Disk Capacity and Location” dialog select the amount of disk space you wish to add and check the “Store with the virtual machine” radio button.
• On the “Specify Advanced Options” dialog just click “Next”
• On the “Ready for Complete” dialog click “Finish”

There will now be a delay while VMware allocates the new disk space, once this is complete :

• Start (virtually power up) the appliance
• Login to the appliance, either on the VMware console or using ssh
• Type the command:

  add-new-disks

The added disk space should now be available to be used.

Executable vmx/vmdk files on VMware Server on Linux

If you unzip/unrar our appliance on a Linux box, make sure that the vmx and vmdk files are executable (chmod +x them). If you don’t, the virtual machine will seem to start up, but you’ll just find yourself staring at a blank console.