Troubleshooting

Updating VA / REM

Run “apt-get update”, “apt-get upgrade” from the console of the VA / REM.

If you see 404 errors associated with the debian packages you may need to update your sources.

  • Type “nano /etc/apt/sources.list”
  • Edit the debian.org line to read “deb http://archive.debian.org/debian etch main contrib non-free”
  • Ctrl-X to exit and save the file.
  • Rerun the apt-get commands to check that you can successfully update the packages.

Ports

  • The Client connects to the Accelerator Virtual Appliance on ports 32896, 32897 and 32443.
  • The Virtual Appliance when peered acts like a client and connects to those same ports
  • The Client connects to port 32899 to the REM (Replify Enterprise Manager)
  • The Accelerator Virtual Appliance connects to port 32900 to the REM.

Client Uninstall under Windows Vista / Windows 7

To uninstall the Windows client on these OS’s either UAC needs to be disabled or you need to run the uninstall with the “Run as Administrator” option.

Running the client on the Hypervisor

You should not attempt to run the Accelerator Client directly on a hypervisor host that’s also running a Virtual Appliance. You can run the client within a virtual machine on the same host that’s running a virtual appliance VM.

Disk Space

The default Accelerator Virtual Appliance ships with 1GB of disk space. In most deployments using XDR this will be insufficient. If the disk approaches it’s limit, this will interfere with the operation of the appliance. To avoid this, users can add more disk space to the appliance.

To determine if your Virtual Appliance is low on disk space :

  • Login to the appliance either from the VMware console or using ssh
  • Run the command:
    df /

If the “Use%” column is over 90% then you should add more disk space.

Adding disk space to the Reptor Virtual Appliance

In VMware Server

  • Stop (virtually power down) the appliance
  • In the VMware Server Console “Inventory” pane, right click the appliance’s name and select “Settings…”
  • On the “Virtual Machine Settings” popup press the “Add” button
  • On the “Hardware Type” dialog select “Hard Disk”
  • On the “Select a Disk” dialog select “Create a new virtual disk”
  • On the “Select a Disk Type” dialog select “SCSI”
  • On the “Special Disk Capacity” dialog select the amount of disk space you wish to add and check the “Allocate all disk space now” checkbox.
  • On the “Specify Disk File” dialog give your new disk a name, e.g. “Disk2.vmdk”, and click “Finish”

There will now be a delay while VMware allocates the new disk space, once this is complete :

  • Start (virtually power up) the appliance
  • Login to the appliance, either on the VMware console or using ssh
  • Type the command:
    add-new-disks

The added disk space should now be available to be used.

In VMware ESX Server

  • Stop (virtually power down) the appliance
  • In the VMware Server Console “Inventory” pane, right click the appliance’s name and select “Edit Settings…”
  • On the “Virtual Machine Properties” popup press the “Add” button
  • On the “Select Device Type” dialog select “Hard Disk”
  • On the “Select a Disk” dialog select “Create a new virtual disk”
  • On the “Special Disk Capacity and Location” dialog select the amount of disk space you wish to add and check the “Store with the virtual machine” radio button.
  • On the “Specify Advanced Options” dialog just click “Next”
  • On the “Ready for Complete” dialog click “Finish”

There will now be a delay while VMware allocates the new disk space, once this is complete :

  • Start (virtually power up) the appliance
  • Login to the appliance, either on the VMware console or using ssh
  • Type the command:
    add-new-disks

The added disk space should now be available to be used.

Executable vmx/vmdk files on VMware Server on Linux

If you unzip/unrar our appliance on a Linux box, make sure that the vmx and vmdk files are executable (“chmod +x"). If  they are not executable, the virtual machine will seem to start up the console will be blank.

    Organizations already using Replify to accelerate their business:

  • tibus
  • alphaProtech
  • azadea
  • S Wireless
  • HP
  • Mivan