What is the value of customer loyalty?
- November 22, 2012
- Sean Dempsey
- Blog
I've had some bad experiences recently with companies to whom I had felt strong loyalty, and I'm left wondering whether the much quoted figures about the cost of retaining a customer versus the cost of winning one, have been forgotten, or have changed in the new economy.
Don’t SharePoint while Walking
- November 15, 2012
- Sean Dempsey
- Blog
Mike Harmon at Harmon.ie drew my attention to a fun video they've put together: Don't SharePoint while walking. Nicely done.
A trainspotter’s guide to SDN
- November 14, 2012
- Sean Dempsey
- Blog
I've been commenting on the rise of SDN for a few months now but I'm well aware how few people have got their heads around the concept so I thought it was time I came up with an analogy and then did my usual trick of flogging it to death.